1. Why is the Sprint Premier program ending?
    Answer: At Sprint, we find ourselves in the type of situation faced by many companies today. In order to continue to offer you the value of affordable unlimited data plans and cutting-edge devices, we have decided that it's necessary to bring the Sprint Premier Program to a close at this time.
  2. What is the last day a Sprint Premier Gold Customer can use their annual upgrade?
    Answer: Sprint Premier Gold customers who are eligible for the Sprint Premier Annual Upgrade between now and the end of 2012 can use their annual upgrade until 12/31/12.
    • Once they take advantage of their Sprint Premier Annual Upgrade, they will qualify for subsequent upgrades under the Sprint New for You℠ Upgrade Program.
    • If they do not take advantage of their Sprint Premier Annual Upgrade by 12/31/12, they will continue to immediately qualify for an upgrade under the Sprint New for You℠ Upgrade Program. See chart below for specifics:
    Months since last upgrade (as of 9/1/11) Sprint Premier Annual Upgrade Sprint New for You℠ Upgrade Program
    6 months ago or less Become annual upgrade eligible in 2012 and can enjoy through December 31, 2012. If customer does not use Sprint Premier Annual Upgrade by 12/31/12, they will automatically move under the Sprint New for You℠ Upgrade Program on 1/1/13. At that time, customer will continue to immediately qualify for an upgrade.
    7 to 11 months ago Customer will become eligible for the annual upgrade within 1-5 months and can take advantage of their annual upgrade through 2012. If the Sprint Premier Annual Upgrade is not used by the time the customer reaches 22 months from their last upgrade, the customer automatically moves under Sprint New for You℠ Upgrade Program. At that time, customer will continue to immediately qualify for an upgrade.
    12 to 21 months ago Customer already is eligible to use their annual upgrade.
    More than 22 months ago N/A Customer is immediately eligible for next upgrade under Sprint New for You℠ Upgrade Program.

    For more information on the Sprint New for You℠ Upgrade Program visit sprint.com/upgrades.
  3. Are there any restrictions on using my annual upgrade?
    Answer: Your account must be in good standing (not suspended) to take advantage of your annual upgrade.
  4. How will I know if I am still eligible to receive my annual upgrade?
    Answer: You can check your upgrade eligibility and time since last upgrade at sprint.com/upgrades.
  5. What are the Sprint Premier benefits that expire on 12/31/11?
    Answer: Sprint Premier Gold and Silver customers may take advantage of the following benefits through 12/31/11:
    • Complimentary Plan Checkup
      • After 12/31/11, customers continue to have the convenient option of using our plan analysis tool to see their usage and recommended plans; or they may also call Customer Service for an analysis.
    • Accessory Discount – 25% off purchase of two or more accessories anytime, for any line on the account. Available in Sprint-owned Stores.
      • After 12/31/11, customers can continue to take advantage of promotional accessory offers that run periodically in Sprint Stores.
    • Anniversary Gift – Choice of 75 bonus minutes, OR a $5 service credit. Customers are able to redeem their gift up to 15 days beyond the month of their service anniversary.
      • Sprint will continue to notify customers who reach their Service Anniversary date through December. Customers enjoying December anniversaries will have until January 15, 2012, to redeem their gift on the Sprint Premier customer website.
    • "Just Because" Extras – Exclusive offers and sweepstakes for trips, tickets and more.
      • After 12/31/11, Sprint will continue to offer all customers opportunities to participate in special events and sweepstakes.
    • First-to-buy occasions – Learn the inside scoop and be among the first to find out about upcoming products and services.
      • After 12/31/11, Sprint will continue to look for opportunities to provide customers the ability to buy or trial future devices first.
    • Sprint Premier Online Community – Place to interact with other Sprint Premier customers and Sprint professionals.
      • Visit this forum to interact directly with other Sprint Premier customers and the Sprint Premier team.
    • Sprint Premier Connections – The latest wireless news delivered to your mailbox or online.
      • The last issue of the Sprint Premier newsletter will be October 2011. However, customers will continue to receive timely, relevant Sprint news through Sprint Connections.
  6. How can a customer take advantage of their Anniversary Gift?
    Answer: To redeem your gift, login to your account at sprint.com and click on "Learn More" near the Sprint Premier logo, then click on "Anniversary Gift." Customers who have an anniversary falling in December can redeem their Anniversary Gift through January 15, 2012.
  7. How do I know if the plan I just signed up for qualifies me for Sprint Premier before the program discontinues?
    Answer: Customer is eligible based on the following criteria:

    Silver Tier: Customers who maintained a 3-month average of $69.99-$89.98 for individual plans or $99.99-$169.98 for shared plans by 9/1/11 qualify for Sprint Premier Silver.

    Gold Tier: Customers who were on a qualifying Gold plan of $89.99+ for individual plans or $169.99+ for shared plans by 9/1/11 or had reached 10 or more years of tenure by 9/30/11 qualify for Sprint Premier Gold.
  8. Why should I stay with Sprint if you no longer have the Sprint Premier program?
    Answer: Although the program is ending, we remain committed to our customers and still offer you the many benefits that set Sprint apart from our competitors:
    • A range of unlimited plans at an unmatched value, see sprint.com/unlimited for details
    • Award-winning phones like the HTC EVO™ 4G and Samsung Epic™ 4G
    • A 4G network in 70 markets and growing
    • Right Plan Promise, which allows you to change your plan anytime with no impact to your Service Agreement
    • Ever-improving customer service – Sprint ranks #1 in most improved customer satisfaction in any industry over the last 3 years (Based on the results from the 2011 American Customer Satisfaction Index)
    • Sprint is #1 among all major wireless carriers for highest satisfaction in value (Based on the results from the 2011 American Customer Satisfaction Index)
  9. How are customers being notified?
    Answer: Letters are being sent to customers from mid-September through mid-October. Information is currently posted on the Sprint Premier Community.
  10. Will Sprint introduce a new program to replace the Sprint Premier program?
    Answer: Sprint will continue to invest in customer priorities and to investigate new ways to meet customer needs in the future.
  11. Is my monthly service plan impacted by the Sprint Premier program coming to a close?
    Answer: No, the removal of the Sprint Premier program does not impact the plan that you are on or any discounts that you may receive on your plan.
  12. Where should I go if I have more questions?
    Answer: Dial *2 on your Sprint Phone. Also, you may visit the Sprint Premier Community. Live Chats will be held on the Sprint Premier Community on September 23 at 1:00 PM CST and October 3 at 1:00 PM CST.